Refund Policy

1. General Refund Policy:
At Oxtail Pho, we are deeply committed to providing an authentic Vietnamese dining experience that meets and exceeds your expectations. If your meal falls short of this promise, please inform us immediately so we can address any concerns. We will evaluate refunds on a case-by-case basis.

2. Refunds for Online Orders:
For online orders, we guarantee the authenticity and quality of our Vietnamese dishes. If your order requires correction or completion due to an error, or if the food does not match our description or meet our quality standards, the manager will provide refunds upon request. We take pride in offering traditional Vietnamese flavours and ingredients, ensuring a truly satisfying dining experience.

3. Refunds for In-Store Purchases:
Your satisfaction with our cuisine is of utmost importance to us. If you find that the quality of our food fails to meet your expectations or if there is any discrepancy between what you ordered and what you received, please inform us. Additionally, if you experience any adverse reactions due to food allergies and we are found responsible, refunds will be issued promptly. Note, that customers must disclose any food allergies before ordering.

4. Refund Process:
To request a refund, please get in touch with our manager, Linda, with your order details and the reason for your request. Rest assured, refunds will be promptly processed using the original payment method, ensuring a seamless experience for our valued customers.

5. Exceptions:
– We regret that there are no refunds for orders already consumed.
– No refunds for orders if the customer gave the wrong information.

6. Policy Changes:
We reserve the right to update our refund policy to serve our customers better. The manager will update this page when needed.

We value your feedback and are always here to address any questions or concerns about our refund policy. Your satisfaction is our priority, and we are committed to promptly and fairly addressing any issues that may arise.

These are part of our Guidelines & Policies.